{"id":885,"date":"2026-06-11T12:42:02","date_gmt":"2026-06-11T12:42:02","guid":{"rendered":"https:\/\/www.oliverabio.com\/returns-and-refundsi\/"},"modified":"2026-07-09T20:49:24","modified_gmt":"2026-07-09T20:49:24","slug":"returns-and-refundsi","status":"publish","type":"page","link":"https:\/\/www.oliverabio.com\/en\/returns-and-refundsi\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"885\" class=\"elementor elementor-885 elementor-617\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcd488 e-flex e-con-boxed e-con e-parent\" data-id=\"1fcd488\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a872e93 elementor-widget elementor-widget-heading\" data-id=\"a872e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66970de elementor-widget elementor-widget-text-editor\" data-id=\"66970de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Right of withdrawal<\/h2><p>Consumers may exercise their right of withdrawal within 14 days of product delivery, in accordance with current regulations.<\/p><p>Requests must be sent to:<\/p><p><strong><a href=\"mailto:info@oliverabio.com\">info@oliverabio.com<\/a><\/strong><\/p><p>indicating your full name, order number, and the products you intend to return.<\/p><p>Products must be intact, unopened, properly stored, and returned in their original packaging.<\/p><p>Customer is responsible for the return charges.<\/p><p>The return address is:<\/p><p><strong>Agriturismo Villa Cefal\u00e0 di Tedesco Paola<\/strong><br\/>Contrada Fondachello, SS 113 n. 48<br\/>90017 Santa Flavia (PA) <\/p><h2>Products Excluded from Withdrawal<\/h2><p>The right of withdrawal cannot be exercised for:<\/p><ul><li><p>food products that have been opened or partially used;<\/p><\/li><li><p>products that are likely to deteriorate or expire rapidly;<\/p><\/li><li><p>sealed products that have been opened after delivery and cannot be returned for hygiene or health protection reasons;<\/p><\/li><li><p>improperly stored products;<\/p><\/li><li><p>products damaged by the customer.<\/p><\/li><\/ul><h2>Products Damaged During Transit<\/h2><p>if products are damaged during transit, the customer must submit a report within 48 hours of delivery to:<\/p><p><strong><a href=\"mailto:info@oliverabio.com\">info@oliverabio.com<\/a><\/strong><\/p><p>The report must include:<\/p><ul><li><p>the order number;<\/p><\/li><li><p>a description of the damage;<\/p><\/li><li><p>photographs of the product;<\/p><\/li><li><p>photographs of the packaging;<\/p><\/li><li><p>photograph of the shipping label.<\/p><\/li><\/ul><p>After verifying the documentation, Oliv\u00e8ra will refund the value of the damaged items only, within 15 days.<\/p><p>The shipping costs originally incurred by the customer are not refunded.<\/p><p>This procedure does not limit the rights recognized by current regulations in the event of non-conforming products.<\/p><h2>Contact Us<\/h2><p>For assistance regarding returns and refunds:<\/p><p>E-mail: <a href=\"mailto:info@oliverabio.com\">info@oliverabio.com<\/a><br\/>Phone: 091 931545<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Right of withdrawal Consumers may exercise their right of withdrawal within 14 days of product delivery, in accordance with current regulations. Requests must be sent to: info@oliverabio.com indicating your full name, order number, and the products you intend to return. Products must be intact, unopened, properly stored, and returned in their original [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-885","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Returns and Refunds Right of withdrawalConsumers may exercise their right of withdrawal within 14 days of product delivery, in accordance with current regulations.Requests must be sent to:info@oliverabio.comindicating your full name, order number, and the products you intend to return.Products must be intact, unopened, properly stored, and returned in their original packaging.Customer is responsible for the\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.oliverabio.com\/en\/returns-and-refundsi\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Olivera Bio - 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